Terms of Service

1. Definitions and scope

“Customer” means an individual or legal entity that creates, purchases, receives, or uses the Service. “Authorized User” means an individual whom a Customer or organization permits to access or use the Service. “Organization” means an employer, company, partnership, association, or other entity for which an individual accesses or uses the Service.

“Customer Content” means Inputs and any data, records, messages, communications, files, documents, images, account content, connected-service content, or other materials submitted, connected, selected, received, or made available to the Service by or for you. “Input” means a prompt, query, instruction, command, or other material submitted to the Service. “Output” means content or a result generated or returned by the Service in response to an Input or workflow. “Usage Data” means diagnostic, technical, operational, security, analytics, and usage information about the Service that does not constitute Customer Content in its original form.

“You” and “your” mean the individual accepting or using the Service and, when an Organization is bound under Section 3, also that Organization. Additional terms, an order form, or a separately signed agreement may apply to a particular feature, purchase, or Organization. If a signed agreement expressly conflicts with these Terms, the signed agreement controls for that conflict.

2. Eligibility and accounts

You must be at least 18 years old, have legal capacity to enter these Terms, and comply with applicable law. The Service may be offered for individual, household, professional, or business use, but a feature may be limited to a particular use case, plan, location, or class of Customer.

You must provide accurate and current account information, maintain the security and confidentiality of credentials, and promptly notify Colossal of suspected unauthorized access. You are responsible for activity through your account and for maintaining devices, networks, integrations, exports, and independent copies required for your use. You may not share credentials in a way that defeats access controls or attribution.

Colossal may refuse registration, require verification, impose usage or feature limits, or suspend access when reasonably necessary to protect the Service, enforce these Terms, comply with law, address risk, or manage availability.

3. Organizations, authority, and administrators

If you accept these Terms as an Organization owner, administrator, officer, employee, agent, or other representative who has authority to bind the Organization, you represent that authority and your acceptance binds both you individually and the Organization, including for use by its Authorized Users. If you do not have that authority, your acceptance binds you individually but does not by itself create authority you do not have; you must not make commitments for the Organization.

An Organization also accepts and becomes bound when an authorized representative obtains, administers, or continues an Organization account after notice of these Terms, or when the Organization knowingly permits continued use of the Service for its benefit to the extent applicable law recognizes that conduct as assent. Use of an Organization-provided address or managed account may evidence Organization use, but does not by itself establish that every Authorized User has authority to bind the Organization.

An Organization is responsible for its Authorized Users and for their acts and omissions relating to the Service. Organization owners and administrators may invite or remove users, assign permissions and teams, connect systems, manage billing and configuration, access or control Organization Customer Content, transfer account administration, and suspend or terminate an Authorized User’s access.

Colossal may treat an account using an Organization-associated domain or paid for by an Organization as an Organization account. If your relationship with the Organization ends, the Organization may retain Customer Content and control, transfer, suspend, or terminate your Organization-scoped account or access.

4. Service license and operation

Subject to these Terms, Colossal grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service for lawful personal or internal purposes during your authorized access period. Colossal and its licensors reserve every right not expressly granted.

Colossal may establish or change functionality, integrations, models, limits, documentation, supported platforms, or technical requirements; provide beta, preview, experimental, or free features; and modify, suspend, or discontinue all or part of the Service. Preview features may be unreliable, incomplete, or changed without notice.

You may not copy, sell, sublicense, rent, lease, distribute, create a competing service from, or commercially exploit the Service except as expressly permitted. You may not reverse engineer, decompile, extract source code, benchmark for a competing purpose, circumvent access or security controls, or access the Service through unsupported automated means, except to the limited extent a restriction is prohibited by law.

5. Customer Content, permissions, and license

As between you and Colossal, you retain any rights you have in Customer Content. You represent and warrant that you have all rights, permissions, notices, consents, and lawful bases needed for you, Colossal, and Colossal’s service providers to collect, access, host, copy, transmit, transform, analyze, display, disclose, and otherwise process Customer Content as contemplated by these Terms, the Privacy Policy, the AI Data Processing Notice, and your instructions.

Subject to the Privacy Policy, connected-service restrictions, applicable law, and any signed agreement, you grant Colossal and its affiliates a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, modify, transform, create derivative works from, display, analyze, and otherwise use Customer Content and Output to provide, operate, personalize, secure, monitor, support, troubleshoot, develop, test, train, evaluate, and improve the Service and Colossal’s or its affiliates’ models, systems, datasets, and products; enforce these Terms; prevent fraud or abuse; comply with law; and carry out your instructions or other uses disclosed when the content is collected.

The license includes developing or improving models and features for you, your Organization, or Colossal users generally and using authorized personnel and service providers under confidentiality and security obligations. Connected-service policies, applicable law, and separate signed agreements may restrict particular uses. The Google Workspace restrictions in Section 9 control over any broader permission in these Terms.

You are solely responsible for Customer Content, its legality and accuracy, and any consequences of submitting, sharing, publishing, sending, or relying on it. Colossal may remove or restrict Customer Content that it reasonably believes violates these Terms, law, provider requirements, or the rights or safety of others.

6. AI-assisted features and Output

The Service uses automated systems, artificial-intelligence models, integrations, and public-web or third-party sources to process Inputs and generate Output. Output may be inaccurate, incomplete, biased, offensive, outdated, non-unique, or unsuitable. Similar Output may be provided to others, and Output may not qualify for intellectual-property protection.

You must independently evaluate Output and cited sources, apply appropriate human review, and determine whether Output is lawful and suitable before relying on it, sharing it, sending it to a third party, making commitments, or taking action. You may not use Output as the sole basis for decisions producing legal or similarly significant effects concerning employment, housing, credit, insurance, education, healthcare, essential services, or comparable high-impact matters.

As between Colossal and you, and to the extent permitted by law, Colossal assigns to you any right, title, and interest Colossal may have in Output generated specifically for you. This does not transfer rights in third-party content, cited material, Colossal technology, models, templates, prompts, methods, pre-existing materials, or Usage Data and does not warrant that Output is protectable, unique, accurate, or non-infringing.

7. Usage Data and feedback

Colossal may collect and derive Usage Data concerning accounts, devices, networks, requests, routes, clicks, interactions, feature use, performance, errors, safety, and security. As between the parties, Colossal owns Usage Data and may use it for any lawful purpose, including analytics, research, product development, model training and evaluation, benchmarking, marketing, fraud prevention, and operating or improving the Service.

Usage Data does not include Google Workspace API data or information derived from that data to the extent the Google API Services User Data Policy restricts the proposed use. Colossal will not relabel, aggregate, deidentify, or derive information from Google Workspace data to evade the restrictions in Section 9.

If you provide suggestions, evaluations, ratings, corrections, ideas, or other feedback, you assign to Colossal all rights in that feedback and authorize Colossal to use it without restriction, attribution, or compensation. Feedback does not authorize Colossal to publicly identify you or disclose Customer Content except as otherwise permitted by these Terms.

8. Acceptable use and restricted data

You may not use the Service to violate law or third-party rights; deceive, defraud, harass, discriminate, surveil, exploit, or cause harm; distribute malware or spam; unlawfully profile a person; obtain credentials or secrets; compromise systems; evade security, rate, usage, or access controls; scrape or access unsupported interfaces; impersonate others; or create, transmit, or facilitate unlawful, infringing, abusive, or deceptive content.

Unless Colossal expressly approves the specific use in a signed agreement and confirms the required controls, you must not intentionally submit those categories for processing or use the Service as a regulated-data system for protected health information, full payment-card data, financial-account credentials, authentication secrets, government identifiers, biometric or genetic identifiers, precise location, classified or export-controlled material, data about children, or other data requiring special regulatory handling. Colossal recognizes that connected business communications may incidentally contain such information; you must use reasonable data-minimization and access controls and must not direct Colossal to process it as a regulated workload. Account creation, feature availability, or acceptance of these Terms is not compliance approval.

You and your Organization are responsible for data classification, minimization, required notices and consents, lawful communications, recipient permissions, and compliance with provider rules. Colossal may investigate suspected violations and suspend or terminate access without liability when it reasonably believes action is necessary.

9. Integrations and Google Workspace

The Service may connect to email, Google Workspace, CRM, payment, storage, calendar, communication, artificial-intelligence, research, browser, and other services. You authorize Colossal to access, receive, store, use, and exchange data with a connected service within the permissions and instructions you provide. You remain responsible for the connected account and may disconnect it through available controls.

Colossal’s use of information received from Google Workspace APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements. Colossal will not use or transfer Google Workspace API data for advertising, will not sell that data, and will not use it to create, train, or improve a generalized or shared artificial-intelligence or machine-learning model. Google Workspace data may be used only as permitted to provide or improve the relevant visible user-facing feature or, where allowed, a personalized model limited to the specific user and appropriate use case.

Third-party services are governed by their own terms and privacy practices and may change, restrict, suspend, or discontinue access. Colossal is not responsible for a third party’s independent conduct, products, or content, though Colossal remains responsible for obligations that applicable law or a signed agreement imposes on Colossal.

10. Fees and future paid services

Colossal currently may provide some or all features without a published price or subscription. Colossal may later offer paid, usage-based, automatically renewing, or order-form services. Before charging you, Colossal or its payment provider will disclose the material price, billing interval, included usage, renewal terms, trial terms, and available cancellation method applicable to the purchase.

If you select a paid service, you authorize the disclosed charges and applicable taxes using your chosen payment method. Unless a purchase disclosure, signed agreement, or applicable law states otherwise, payment obligations are non-cancellable once incurred and amounts paid are non-refundable. Colossal may change future pricing on advance notice applicable to a later billing period.

A future subscription will not automatically renew unless that renewal was disclosed when you enrolled. Any cancellation will take effect as stated at purchase, and Colossal will provide notices and cancellation methods required by applicable law.

11. Communications and electronic notices

You agree to receive electronic communications relating to accounts, security, transactions, legal terms, features, and the Service. Electronic notices satisfy any legal requirement that a communication be in writing to the extent permitted by law. You must keep your account email current.

Colossal may send marketing communications where permitted by law. You may unsubscribe from marketing messages using the provided mechanism, but you cannot opt out of operational, transactional, security, or legal communications necessary to the Service.

12. Privacy, confidentiality, and security

The Privacy Policy and AI Data Processing Notice describe Colossal’s collection, use, disclosure, monitoring, model-improvement, and retention practices. They are notices rather than separate contracts, except that a restriction these Terms expressly incorporate limits the corresponding permission in these Terms and applicable law may make a commitment binding. Your acceptance of these Terms and acknowledgment of those notices do not replace a separate consent where applicable law requires one.

Each party will use reasonable care to protect the other party’s non-public confidential information and use it only as permitted by these Terms, a signed agreement, or law. Information is not confidential if it was lawfully known without restriction, independently developed, rightfully obtained from another source, or publicly available without breach. Colossal’s uses of Customer Content expressly authorized by these Terms are permitted uses under this confidentiality obligation.

Colossal uses administrative, technical, and organizational safeguards designed to protect the Service and information. No system is completely secure. You accept the inherent risks of Internet services and are responsible for devices, credentials, permissions, exports, recipients, links, integrations, and configurations under your control.

13. Third-party services and release

The Service may display, retrieve, send data to, receive data from, or link to third-party services and content. Your use of a third party may be governed by separate terms. Colossal does not endorse and is not responsible for third-party availability, accuracy, security, content, or independent conduct.

To the maximum extent permitted by law, you release Colossal and its affiliates, officers, employees, contractors, and agents from claims arising solely from disputes between you and another user, your Organization, a recipient, a connected service, a cited source, or another third party. This release does not waive claims that applicable law does not permit you to waive.

14. Availability, suspension, and termination

The Service may be unavailable, delayed, interrupted, modified, or discontinued and may be subject to provider restrictions, usage limits, maintenance, and events outside Colossal’s control. Colossal does not guarantee any service level unless stated in a signed agreement.

You may stop using the Service at any time. Colossal may suspend or terminate any account, Organization, feature, or access immediately, with or without notice, for breach, suspected unlawful activity, risk, nonpayment, provider restriction, inactivity, operational necessity, or to protect Colossal, the Service, users, or others. Colossal will provide notice or an opportunity to cure when required by law or a signed agreement.

Upon termination, your license and right to use the Service end. Colossal may delete or retain information as described in the Privacy Policy. Terms that by their nature should survive will survive, including accrued payment, licenses needed for retained information, ownership, confidentiality, disclaimers, releases, indemnity, liability limitations, and dispute provisions.

15. No professional advice or fiduciary relationship

The Service and Output do not constitute legal, accounting, tax, investment, financial, medical, employment, security, or other professional advice. Colossal does not act as your fiduciary, agent, attorney, accountant, broker, insurer, healthcare provider, employer, or other professional adviser. You must obtain qualified advice where appropriate.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, CUSTOMER CONTENT HANDLING, OUTPUT, THIRD-PARTY CONTENT, AND ALL FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AT YOUR OWN RISK. COLOSSAL DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

COLOSSAL DOES NOT WARRANT THAT THE SERVICE OR OUTPUT WILL BE COMPLETE, CURRENT, ACCURATE, UNINTERRUPTED, ERROR-FREE, SECURE, FREE OF HARMFUL COMPONENTS, OR SUITABLE FOR YOUR REQUIREMENTS; THAT DEFECTS WILL BE CORRECTED; OR THAT CUSTOMER CONTENT WILL NEVER BE LOST, ALTERED, DISCLOSED, OR ACCESSED WITHOUT AUTHORIZATION. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COLOSSAL AND ITS AFFILIATES, LICENSORS, PROVIDERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, DATA, GOODWILL, OR OPPORTUNITY; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM OUTPUT, THIRD-PARTY SERVICES, UNAUTHORIZED ACCESS, OR LOSS OR ALTERATION OF CUSTOMER CONTENT, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COLOSSAL AND THOSE PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID COLOSSAL FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY; OR (B) US$100. THE LIMITATIONS APPLY TO EVERY THEORY OF LIABILITY AND DESPITE FAILURE OF AN ESSENTIAL PURPOSE.

The exclusions and cap do not apply only to the extent applicable law prohibits their application. Some jurisdictions do not allow certain exclusions, so some limitations may not apply to you.

18. Indemnity

To the maximum extent permitted by law, you and any Organization bound by these Terms will defend, indemnify, and hold harmless Colossal and its affiliates, licensors, providers, officers, employees, contractors, and agents from claims, demands, proceedings, damages, judgments, settlements, penalties, losses, liabilities, costs, and reasonable attorneys’ fees arising from or relating to: Customer Content or Output you use or distribute; your access to or use of the Service; your breach of these Terms; your violation of law, provider requirements, or third-party rights; your communications or transactions; or access through your credentials.

Colossal will provide reasonable notice and cooperation. You may control the defense with counsel reasonably acceptable to Colossal, but may not settle a claim in a manner that admits fault by, imposes obligations on, or fails to fully release Colossal without Colossal’s prior written consent. Colossal may participate with counsel of its choice at its own expense.

19. Colossal ownership

Colossal and its licensors own the Service, software, models, algorithms, workflows, designs, brands, documentation, Usage Data, and related technology and intellectual property, excluding Customer Content and rights expressly assigned in Output. No right is granted by implication, estoppel, or otherwise.

20. Delaware governing law and courts

These Terms and every dispute or claim arising out of or relating to these Terms, the Service, or the relationship between you and Colossal are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below.

For a matter that is not required to be arbitrated, for permitted requests for temporary or equitable relief, and for enforcement or review of an arbitration award, the parties consent to exclusive personal jurisdiction and venue in the state courts located in New Castle County, Delaware and the United States District Court for the District of Delaware. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. Informal resolution and mandatory individual arbitration

For this Section, a “Claim” means any past, present, or future dispute, claim, or controversy between you and Colossal arising out of or relating to the Service, these Terms, the Privacy Policy, the AI Data Processing Notice, Customer Content, data use, model training, monitoring, advertising, communications, transactions, or the parties’ relationship, under any legal or equitable theory. A Claim already filed in court or arbitration before you first accepted an arbitration provision with Colossal is excluded unless the parties separately agree otherwise.

Before starting arbitration or litigation other than an eligible small claims matter or urgent request for equitable relief, the complaining party must send an individualized written notice signed by that party. Notices to Colossal must be emailed to contact@colossalhq.com and include the sender’s name, account email, Organization if applicable, a description of the Claim and legal basis, supporting facts, and requested relief. The parties will attempt in good faith to resolve the Claim, including through an individualized conference if requested, for 60 days after a complete notice is received. Any applicable limitations period is tolled during that period to the extent permitted by law.

If the Claim is not resolved, you and Colossal agree that it will be resolved exclusively through final and binding arbitration on an individual basis administered by JAMS before one neutral arbitrator. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs this arbitration agreement. The JAMS Streamlined Arbitration Rules and Procedures apply when no claim or counterclaim exceeds US$250,000; the JAMS Comprehensive Arbitration Rules and Procedures apply otherwise; and the JAMS Consumer Arbitration Minimum Standards apply whenever JAMS determines the matter is a consumer arbitration.

A court will decide whether an arbitration agreement was formed and any question that applicable law requires a court to decide, including enforceability of the class or representative waiver and treatment of a request for public injunctive relief. Subject to those exceptions, the arbitrator decides the arbitrator’s jurisdiction and the scope, interpretation, applicability, and enforceability of this arbitration agreement. The arbitrator may permit relevant nonprivileged discovery, award any individualized remedy available in court, and must issue a reasoned written award. Judgment on the award may be entered in any court with jurisdiction.

Arbitration should occur remotely when reasonably available. A consumer may participate from the county where the consumer resides or another location required by the JAMS Consumer Arbitration Minimum Standards. A commercial arbitration will occur remotely or in New Castle County, Delaware unless the parties agree otherwise. A consumer will pay no more than US$250 in filing or administrative fees, or any lower amount required by applicable law or JAMS standards, and Colossal will pay the remainder JAMS requires. Commercial fees follow the applicable JAMS rules. Attorneys’ fees and costs may be awarded only when applicable law or the governing rules permit.

Either party may bring an individual claim within the jurisdiction of a small claims court, provided the claim remains individual. Either party may seek temporary, preliminary, or equitable relief in a court to prevent actual or threatened infringement, misappropriation, unauthorized access, or violation of intellectual property, data security, or confidential information. A request for public injunctive relief that cannot lawfully be arbitrated will be severed and stayed pending completion of arbitrable claims.

When the JAMS Mass Arbitration Procedures and Guidelines apply to coordinated similar demands, those procedures are incorporated into this agreement. JAMS may appoint a process administrator and administratively batch, group, or stage proceedings as those procedures permit, but each claimant retains an individual merits proceeding and individual award unless the parties expressly agree otherwise. Administrative batching does not authorize consolidated merits, class arbitration, or representative relief.

If JAMS is unavailable or declines to administer a Claim consistently with this agreement, the parties will attempt to select another administrator. If they cannot agree, a court with jurisdiction will appoint an administrator or arbitrator under 9 U.S.C. § 5 on materially equivalent individual-arbitration terms. This Section survives termination of the Service and these Terms.

22. Arbitration opt-out

You may opt out of the arbitration agreement and class action waiver by emailing contact@colossalhq.com within 30 days after you first accept the version of these Terms containing them. The email must have the subject “Arbitration Opt-Out” and include your full legal name, account email, Organization if applicable, and an unequivocal statement that you reject arbitration. An opt-out applies only to the individual or Organization identified, does not affect other provisions, and does not revoke a prior arbitration agreement unless the notice expressly and validly does so.

If you validly opt out, disputes will be resolved in the courts identified in Section 20, except where nonwaivable law permits or requires another forum. Colossal will not penalize you for a timely and valid opt-out.

23. Class action waiver and jury trial waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND COLOSSAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE ACTION OR ARBITRATION. AN ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE THAT PARTY’S CLAIM. ADMINISTRATIVE BATCHING UNDER THE JAMS MASS ARBITRATION PROCEDURES IS NOT A CONSOLIDATED MERITS PROCEEDING AND DOES NOT VIOLATE THIS WAIVER.

YOU AND COLOSSAL KNOWINGLY AND IRREVOCABLY WAIVE THE RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE, CLAIM, ACTION, OR PROCEEDING ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. If the class action waiver is held unenforceable as to a particular claim and cannot be severed, that claim must proceed in a court identified in Section 20 rather than in class arbitration.

24. General terms

You may not assign or transfer these Terms without Colossal’s prior written consent. Colossal may assign these Terms to an affiliate or in connection with financing, reorganization, merger, acquisition, or sale of assets. The parties are independent contractors, and these Terms do not create an employment, partnership, joint venture, franchise, fiduciary, or agency relationship.

Neither party is liable for delay or failure caused by events beyond its reasonable control. If any provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions remain effective, subject to the specific severability rules in Sections 21 through 23. Failure to enforce a provision is not a waiver.

These Terms, purchase disclosures expressly incorporated by reference, and any applicable signed agreement constitute the entire contract concerning the Service. The Privacy Policy and AI Data Processing Notice remain notices except as expressly provided in Section 12. Headings are for convenience. The English version controls. There are no third-party beneficiaries except Colossal’s affiliates and indemnified parties where expressly stated.

25. Changes and contact

Colossal may update these Terms. Changes apply prospectively when posted or on a later stated date. Colossal will provide notice, request renewed acceptance, or obtain consent when required by law or when Colossal determines a change is material. Continued use after the effective date constitutes acceptance to the extent permitted by law. The version and effective date identify the text presented to you.

A material change to Sections 21 through 23 will not apply to a Claim of which Colossal had actual notice before the change. If Colossal requires acceptance of a materially revised arbitration provision, you may reject only that revision by emailing contact@colossalhq.com within 30 days after acceptance; the most recent arbitration provision you previously accepted will continue to govern unless applicable law requires otherwise.

Questions, legal notices, arbitration notices, and arbitration opt-outs may be sent to contact@colossalhq.com.